As alternative investments continue to grow and operational complexity and customer expectations increase, asset managers and servicers are under growing pressure to scale efficiently. Traditional infrastructure, which remains fragmented, manual, and outdated, has become a structural constraint.

This white paper by BCG and bunch presents Artificial Intelligence as more than just a tool for incremental improvement. Instead, it is the foundation for middle-office and back-office infrastructure and, thus, scalable operations. By utilizing structured data, interoperable systems, and AI agents, firms can evolve from labor-intensive processes to orchestrated service delivery and productized outcomes. Core functions such as onboarding, reporting, and compliance can be transformed into real-time, productized experiences. The message is clear: firms that build for intelligence across the value chain will gain the competitive edge.